If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of the order shipment date for a refund back to the original form of payment, less the shipping charge. We offer free return shipping using our prepaid shipping labels on all continental U.S. orders that are postmarked within 15 days of the arrival date. Any item(s) sent back after 15 days that use our pre-paid shipping label will have $8 deducted from your refund. Online purchases may not be returned to a store.
Items must be unworn, undamaged, with original tags, and in the same condition that it was received. CRIV reserves the right to decline the return of your item(s) or assess a 15% re-stocking fee if the above terms have not been followed.
If approved, a refund will be processed to your original method of payment. Please allow up to 2 weeks from the time you mailed your order for the return to be processed. An email will be sent to you once the refund has been processed.
shopCRIV.com does not process online exchanges. If you would like something different, you must return your item and place a new/separate order.
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Please feel free to contact us with further questions.
Phone: (669) 262-0188; Monday thru Friday 10am - 5pm PST